Dear Valued Sony Customer:
 

We have recently learned that a limited number of Bravia (Flat Screen) and Grand Wega (Rear Projection LCD) televisions manufactured through November 2005 temporarily may not, after several months (depending upon usage), turn on or off due to a software issue.  This problem is easily resolved with a simple software update provided by Sony at no charge. 

Models affected are:
 

Not all Bravia or Grand Wega televisions are affected. No safety issues exist with your TV. If you have already experienced this software issue, the television can be temporarily reset by disconnecting the AC Power Cord from the wall outlet, wait at least 30 seconds and then reconnect the AC power cord to the wall outlet. After this reset procedure, the television should work properly until another several months of use has accumulated.

If you own a Bravia model, you can perform the update yourself, the web site below will verify if your unit is affected.

If your model is a Grand Wega, this web site will allow you to schedule a SONY authorized technician to complete the in home update for you at no charge.

If you have any questions, please contact Sony Customer Service toll-free at
1-866-210-6333. Please have your television model and serial number available when calling.

Sincerely,

Sony Electronics, Inc.

To see if your unit is affected and, if applicable, arrange for the software update, select number of TV's and click the button "Enter Model/Serial".

Number of TV's at this location: 1 2 3 4 5

If you need to Cancel, Reschedule your appointment, or update your personal information, please click the following button: